SOP for Complaints, Concerns, and Grievances

Complaint. An informal and oral conveyance about the dissatisfaction of a parent or student with some situation(s) or event(s). An attempt should be made to resolve a complaint at the lowest level possible beginning with the classroom teacher if it involves a classroom specific issue. All complaints will be treated as constructive suggestions and will be used to help improve processes and standards.

*Grievance. A grievance is a formal and written allegation of an action that violates federal or state law, regulations, or policies, or the Charter agreement regarding the operation of TMSA PCS schools.

The chart below summarizes the steps in handling complaints and grievances within TMSA PCS.

Please note:

1. The processes for handling complaints, concerns, and grievances may differ in accordance
with applicable laws, regulations, and policies governing the issue.

2. TMSA PCS reserves the right to modify this process at any time consistent with applicable
TMSA PCS policies.

TMSA Complaint Process

Please note that this procedure is not designed to supersede or supplant federal law and parental rights under The Individuals with Disabilities Education Improvement Act of 2004 and the Family Educational Rights and Privacy Act (FERPA) as amended in 1996.

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